FAQs

What happens at the estimate?

During the Estimate, our Certified Arborist will meet you on your property to discuss your concerns and goals for your trees and shrubs. They will evaluate the health of your trees and shrubs to create a proposal based on your landscaping needs and their expert advice.


How do I contract Terry’s Tree Service for services?

We ask that clients provide written acceptance of services by signing the work proposal and sending it to us via email, fax or mail. If approving only a portion of the proposal, please list the item numbers (ex: I approve item #1 and #2) on your email. For fax or mail approvals, cross off the items you opt out on and initial next to the items that you would like to proceed with. Please sign and date the bottom of the proposal before faxing or mailing. If approving of the work while meeting with the Arborist during the Estimate, you may sign the written copy of the proposal and the Arborist will notify the office of your acceptance.


Do I have to be home?

Your time is valuable and we understand that your schedule may conflict. The majority of our clients are not home during week day business hours. The client does not need to be present during the performance of the work. Our crews are provided with a work order reflecting the services and job specifications contracted by the client along with a map of the property.


How do you handle scheduling?

We try to accommodate our client’s schedule however, we are a weather dependent service company and this may affect our scheduled routes. Our scheduling department will efficiently schedule services in advance, you will receive confirmation via email or phone regarding the expected service date.


Do I need to leave a check?

Upon completion of the services, Terry’s Tree Service will email or mail you the invoice(s) reflecting all the services completed. The invoice payment is due upon receipt. We accept checks and all major credit cards (Visa, MasterCard, Discover, and Amex). If you are present upon completion of the work, you may also hand cash or check to your Crew Leader.

Failure to remit full payment within the payment term will result in a finance charge of 15% per month. There will be a $35 fee charged for all checks returned to our office for non-sufficient funds.


Will all my services be done at the same time? (i.e. stump grinding, plant health care, treatments, pruning)?

Terry’s Tree Service has different divisions within our organization, therefore we may dispatch different crews depending on the services. For example, the general tree work crew will perform the tree removal and pruning services. If there is stump grinding, another crew may be dispatched to perform that work (after a utility locate has been completed on the property for grinding). The Plant Health Care services will be performed by the Plant Health Care Specialist separately based on the scope of the work. You may receive multiple invoices depending on the services performed. We will bill you only for services completed.


What kind of clean-up is done?

Depending on the scope of work contracted, the practices of our general tree work crews are to chip up the resulting debris and remove from your property. If contracted, large wood will be hauled and disposed of (this may be performed by a different crew). The areas where work was performed will be blown off with the leaf blower and raked. 


Where does the green waste go?

We are charged to deliver and dispose of resulting debris such as woodchips that are chipped from pruning, removal, hauling of large wood. The materials delivered to the center are recycled.


What does it mean to be an ISA Certified Arborist?

Arborists are trained professionals that are knowledgeable and equipped to provide proper tree care. They are individuals who have achieved a level of knowledge in the art and science of tree care through at least three years of experience and have passed a comprehensive examination through the International Society of Arboriculture (ISA). They are also required to continue their education in order to maintain their certification, ensuring their knowledge is updated on the latest arboriculture techniques.


Why hire an Arborist?

An Arborist is a specialist in the care of individual trees. Proper tree care is an investment that can lead to substantial returns. Well maintained trees are attractive and can add considerable value to your property. Poorly maintained trees can be a significant liability. Pruning or removing trees, especially large trees, can be dangerous work. Tree work should be done only by those who are trained and equipped to work safely in trees.


What is your cancellation policy?

Terry’s Tree Service kindly requests that the authorizing party provide at least 24 hours advance notice of any full or partial work cancellation. If a crew has been dispatched to the job site, the customer will be assessed a mobilization fee of $300.00 for incurred expenses.


What is your tree ownership policy?

The authorizing party warrants that all trees listed are located on the customer’s property, and if not, that the authorizing party has received full permission from the owner to allow Terry’s Tree Service to perform the specified work. Should any tree be mistakenly identified as to ownership, the customer agrees to indemnify Terry’s Tree Service of any damages or costs incurred from the result thereof.


What is your safety policy?

We warrant that all arboricultural operations will follow the latest version of the ANSI Z133.1 industry safety standards. The authorizing party agrees to not enter the work area during arboricultural operations unless authorized by the crew leader on-site.


What is included in stump removal?

Unless specified in the proposal, stump removal is not included in the price quoted. Grindings from stump removal will be hauled away unless specified in this proposal. Surface and subsurface roots beyond the stump are not removed unless specified in the proposal.


What about my lawn?

We will attempt to minimize all disturbances to the customer’s lawn. Lawn repairs are not included in the contract price, unless noted otherwise on the proposal.


What other terms and conditions do I need to know about?

Concealed Contingencies: Any additional work or equipment required to complete the work, caused by the authorizing party’s failure to make known or caused by previously unknown foreign materials in the trunk, the branches, underground, or any other condition not apparent in estimating the work specified shall be paid for by the customer on a time and material basis. Terry’s Tree Service is not responsible for damages to underground sprinkler, drain lines, invisible fences or underground cables unless the system(s) are adequately and accurately mapped by the authorizing party and a copy is presented before or at the time the work is performed.

Completion of Contract: Terry’s Tree Service agrees to do its best to meet any agreed upon performance dates, but shall not be liable in damages or otherwise for delays because of inclement weather, labor, or any other cause beyond its control; nor shall the customer be relieved of completion for delays.